Shift Manager for over 5 years of experience in fast paced food to go franchise. Required fast thinking and fast decisions to keep the customer satisfied.
Required on the spot motivation to all employees to keep them positivie to the fast paced customer order rates and delivery of the food.
Became an expert in the processes of customer service and employee motivation to keep the harmony of the franchise in tack.
Became an expert negotiator between the customer and employee in the case of decrepency of order and delivery.
Initiated new streamlined systems between the order and the cook to better serve the custome.
Initiated new marking system to distinguish between addons of the sandwiches.
Reduced the error rates to less than 1 % per day.
Relevant Work Employment
Fast Food Company, Any City, State
Shift Manager:
Worked hard for 2 years and was promoted to shift manager
Worked all shifts to get the best rounded experience for all the times of open
Introduced cost savings by scheduling just-in-time delivery of items for sale
Introduced off side cleaning contract systems 3 times per day – the extra clean encouraged return customers
Intervied | Hired | Trained new Employees
My Nice Donut Shop, Any City, Any State
Front Counter Associate
Greeted the customer and gave good customer service for the donuts they purchased
Exchanged money at the cash register
Opened the cash register and closed the cash register every day with no errors
Cleaned the counter so that customers felt good about the environment
Washed the floor at the end of the shift
Education
My Local Community College, My City, My State : Business Accounting Associates Degree
My Local City Job Training Center: Introduction to Cooking